The Prospera Labs Knowledge Base is a flexible system that allows your bot to access a large database of knowledge. The Knowledge Base can be used for multiple different use-cases - from answering questions about products and services, through to analyzing documents or situations against best-practices that have been uploaded.
Loading In Knowledge
There are many different ways to load in knowledge to your agent, which will depend a lot on the different use-cases for your agent.
Uploading Documents
One of the simplest ways to load in information is to import documents prepared in conventional Office software, such as PDF or Microsoft Word documents.
