The Prospera Labs Knowledge Base is a flexible system that allows your bot to access a large database of knowledge. The Knowledge Base can be used for multiple different use-cases - from answering questions about products and services, through to analyzing documents or situations against best-practices that have been uploaded.
Loading In Knowledge
There are many different ways to load in knowledge to your agent, which will depend a lot on the different use-cases for your agent.
Uploading Documents
One of the simplest ways to load in information is to import documents prepared in conventional Office software, such as PDF or Microsoft Word documents.
You can upload documents by pressing the Import Document button in the top right.
This will bring you to the bulk import page where you can then upload documents either by dragging and dropping, or by pressing the upload button and selecting the files.
