The Start Outbound Conversation step is used to initiate an outbound communication with a user via a specified channel. This can be a phone call or an email. The system triggers the conversation using the provided user details and executes the assigned smart chain binding.

Options

`communication_channel`	The channel through which the outbound conversation should be initiated. Supported values: `"phone_call"` or `"email"`.
`phone_number`	The phone number of the recipient for the outbound call. Required if `communication_channel` is `"phone_call"`.
`email_address`	The email address of the recipient for the outbound email. Required if `communication_channel` is `"email"`.
`subject`	The subject of the outbound conversation.
`smart_chain_binding_name`	The name of the smart chain binding that will be executed during the conversation.
`metadata`	An optional field to pass additional metadata related to the conversation.

Output

`conversation_id`	The unique ID of the newly started conversation.
`conversation`	Additional metadata related to the outbound conversation.

Properties

type	outbound conversation
needs conversation	true
uses content template	false
uses options template	false
customizable output schema	false